evo's Privacy Policy
At evo bet, your personal information matters to us. This policy clearly explains how your data is collected, what it is used for, and how it is kept secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services provided through the evo bet platform. It applies whenever you visit evo's website, open an account, make a deposit or withdrawal, or contact our customer support.
By reading this policy, you will understand what information we collect, why we collect it, and what your rights are. Registering an account or using evo's services means you agree to the terms of this policy. Please also read our Terms and Conditions page to understand our service terms in more detail.
evo provides services only to individuals aged 21 or older. We verify age at the time of account registration and do not knowingly collect information from minors.
What Information We Collect
evo bet collects the following types of information from users. This information may be provided directly by you or collected automatically through our systems.
2.1 — Identity Information
- Full name, date of birth and nationality
- Mobile number and email address
- Current and permanent address
- National ID or passport number (for identity verification when required)
2.2 — Financial Information
- bKash, Nagad or Rocket account number (required for transactions)
- Deposit and withdrawal history
- Transaction date, amount and method
2.3 — Technical Information
- IP address, browser type and operating system
- Device identification information
- Session duration and list of pages visited
- Information collected through cookies and similar tracking technologies
2.4 — Gaming Activity Information
- Play history, bet amounts and results
- Bonus claims and wagering activity
- Preferred game categories and usage patterns
How We Use Your Information
evo bet uses collected information only for specific and legitimate purposes. The main reasons we use your information are listed below:
- To open, verify and manage your account
- To process deposits and withdrawals — particularly to ensure secure transactions through bKash, Nagad and Rocket
- To manage bonuses and promotional offers, including welcome bonuses and weekly offers
- To provide customer support — assisting you via live chat and email
- To detect and prevent fraud and irregular activity
- To apply responsible gaming policies and ensure user safety
- To meet legal and regulatory obligations
- To improve the platform technically and raise service quality
evo never sells your information to third parties. We share data only with partners who are necessary for providing our services, and those partners are required to comply with privacy standards.
Data Storage and Security
evo bet has put industry-standard technical measures in place to protect your personal information. Our servers are secured with SSL (Secure Socket Layer) encryption, keeping every data transfer safe.
Your account information is accessible only to a limited number of authorised staff. All staff operate under confidentiality agreements. We regularly review our security measures and upgrade them as needed.
4.1 — Retention Period
Your information may be retained while your account is active and for a set period after account closure, as required by law. Financial transaction records are kept for a longer period, as this is necessary for financial security.
4.2 — Data Breach Response
If a data breach occurs and it affects your information, evo will notify you as soon as possible. We take prompt corrective action and conduct a thorough investigation.
Cookies and Tracking Technology
evo's website uses cookies. Cookies are small text files stored in your browser that improve how the site functions. We use the following types of cookies:
5.1 — Essential Cookies
These cookies are required for the basic functioning of the website. They are essential for maintaining your login state, security verification and session management. Without them, the site will not work properly.
5.2 — Functional Cookies
These cookies help remember your preferences such as language, display settings and recent activity. They make your experience more personalised.
5.3 — Analytics Cookies
These cookies are used to collect analytical data for reviewing and improving platform usage. The data gathered is in aggregated form and does not identify any individual.
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the site to stop working properly.
Sharing Information with Third Parties
evo does not sell or rent your personal information. However, in specific circumstances, information may be shared with the following parties:
- Payment processors: Information necessary to complete transactions through bKash, Nagad and Rocket is shared. These organisations operate under their own privacy policies.
- Game providers: Limited information may be shared with game studios such as Pragmatic Play, Evolution and JILI for managing gaming activity.
- Technology service providers: We work with trusted technology partners for the operation and maintenance of the platform.
- Legal authorities: Required information may be provided in response to a court order or legal obligation.
When sharing information with third parties, we ensure they meet the necessary standards for privacy protection, and this requirement is included in our agreements with them.
Your Rights
As an account holder at evo, you have certain rights over your own information. You can contact our customer support team to exercise these rights.
7.1 — Right to Access
You can find out what information we hold about you and how it is being used. Upon request, we will provide details of the information we have stored.
7.2 — Right to Correction
If there is any error or incompleteness in your information, you can request a correction. evo will apply the correction as quickly as possible.
7.3 — Right to Deletion
In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations.
7.4 — Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. If you contact us about this, we will assess your request appropriately.
For more details on your rights and protections relating to responsible gaming, read the Responsible Gaming page — there you will find information on self-limits and account management.
Protection of Minors
All evo services are for individuals aged 21 or older only. We do not intentionally collect any personal information from minors. An age verification process is in place at account registration, and those under 18 or 21 are not permitted to open an account.
If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
Third-Party Links
evo's platform may sometimes reference third-party services. These external services have their own privacy policies and evo is not responsible for them. We recommend that you read the privacy policy of any third-party service before using it.
Changes to This Policy
evo reserves the right to update this privacy policy as needed. If significant changes are made, we will post a notice on the website and inform you via your registered email. The latest version of the policy will always be available on this page.
Continuing to use evo's services after any changes means you agree to the updated policy. If you are not happy with any change, the option to close your account is always available.
For answers to general service questions, visit our FAQ section — there you will find answers to common questions about accounts, payments and gaming.
Contact Us
If you have any questions about this privacy policy or any requests regarding your information, please contact us using the methods below:
Contact Methods
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