evo Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") apply to the evo platform and all its services. evo is an online betting and gaming platform that provides cricket betting, slot games, live casino, and various other gaming services for Bangladeshi users.

1.1 Definitions

• "evo" or "Platform" refers to evo's website, mobile application, and all associated services.
• "User" or "Member" refers to any person who has registered or is using the evo platform.
• "Account" refers to the user's registered personal account through which platform services are accessed.
• "Balance" refers to the monetary amount held in the account that can be used for betting or gaming.
• "Bonus" refers to promotional benefits announced by evo that are provided subject to specific conditions.

1.2 Acceptance of Terms

By registering on the evo platform or starting to use its services, the user automatically accepts these terms. If a user does not agree with these terms, they may not use the platform. evo reserves the right to change these terms at any time, and continued use of the platform after any change will be considered acceptance of the revised terms.

2 Account Registration

Creating a personal account is required to access services on the evo platform. Each individual may create only one account.

2.1 Registration Requirements

• All information provided at registration must be accurate, complete, and truthful. Providing false information is strictly prohibited.
• Only one account may be opened with a given mobile number or email address.
• Creating an account in someone else's name or identity is strictly prohibited.
• If multiple accounts belonging to the same individual are identified, all associated accounts will be permanently closed and the balance may be forfeited.

2.2 Account Security

It is the user's sole responsibility to keep their account password and login details completely confidential. Sharing account details with third parties is prohibited. Any unauthorized access or suspicious activity should be reported to the evo support team immediately. The user is fully responsible for all activity on their own account.

3 Age and Eligibility

All services on the evo platform are for adults only. Minors are strictly prohibited from creating an account or using any services.

3.1 Identity Verification

evo reserves the right to verify a user's age and identity at any time. A copy of a national ID card, passport, or birth certificate may be requested for verification. If accurate information is not provided, or if verification shows the user is underage, the account will be permanently closed.

3.2 Geographic Restrictions

The evo platform is operated with Bangladeshi users in mind. It is entirely the user's responsibility to comply with the applicable laws of their own country.

4 Deposits and Withdrawals

Financial transactions on the evo platform are completed through Bangladesh's popular mobile banking services.

4.1 Deposit Terms

• The minimum deposit amount is ৳300 (three hundred taka), for all methods.
• Accepted deposit methods: bKash, Nagad, and Rocket.
• The correct amount and reference details must be used when making a deposit; the user is responsible for any issues caused by incorrect information.
• If a deposit does not appear in the account, support must be contacted within 24 hours and a screenshot of the transaction should be kept as proof.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500 (five hundred taka).
• Accepted withdrawal methods: bKash, Nagad, and Rocket.
• Withdrawal processing typically takes between 10 and 45 minutes.
• Withdrawals must be sent to the user's own registered number; sending funds to a third-party number is not possible.
• Withdrawal requests may not be processed if account verification has not been completed.

5 Bonuses and Promotions

evo offers various types of bonuses and promotional offers for its members. Each bonus has its own specific terms that should be read carefully.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000, and to withdraw this bonus, a wager of ৳1,000 × 15 = ৳15,000 must be placed. A bonus is never redeemable directly as cash; it can only be withdrawn after the required wagering has been completed.

5.2 General Bonus Terms

• Each bonus may be claimed only once, unless the bonus terms state otherwise.
• If a bet is placed using a bonus balance and the bonus terms are subsequently violated, the bonus and any associated winnings may be forfeited.
• Multiple bonuses cannot be active at the same time, unless evo specifically permits it.
• There may be a time limit for completing bonus wagering requirements; once the deadline passes, the bonus is automatically cancelled.
• evo reserves the right to change, suspend, or cancel any bonus offer at any time.

5.3 VIP Program

evo's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Cashback is provided based on net weekly losses — from a maximum of 0.2% at Bronze level up to a maximum of 1.0% at Diamond level. Example: a Gold level member who has a net loss of ৳20,000 in one week will receive ৳20,000 × 0.6% = ৳120 in cashback. Cashback is subject to its own wagering terms.

6 Betting and Gaming Terms

The evo platform offers various gaming services including cricket betting, football betting, live casino, slot games, and fishing games. The following general terms apply to each category.

6.1 Sports Betting

• The final decision to accept or reject a bet rests with evo. evo reserves the right to cancel any bet accepted due to a technical error.
• Final results will only be determined once the match outcome has been confirmed by the official sports body or a recognised source.
• Odds in live betting may change; odds are not final until a bet is confirmed.
• If a match is cancelled or the result is undetermined, the relevant bet will be considered void and the original stake will be returned to the balance.

6.2 Casino and Slot Games

• All casino games and slot games are operated using Random Number Generator (RNG) technology, which ensures the fairness of results.
• If the result of a game is affected by a technical error, evo may cancel that game.
• The rules of each game can be found in detail on the relevant game's page.

6.3 Prohibited Activities

Any form of fraudulent activity, placing bets using bots or automated software, exploiting multiple accounts to claim bonuses, or taking advantage of platform technical vulnerabilities is strictly prohibited. If such activity is identified, the account will be closed and all balances forfeited.

7 Account Suspension and Closure

evo reserves the right to investigate, temporarily suspend, or permanently close any account.

7.1 Reasons for Account Suspension

• Any violation of these terms.
• Providing false or incomplete information.
• Operating multiple accounts.
• Fraudulent or suspicious activity.
• Bonus abuse.
• Failure to cooperate with account verification.

7.2 User-Initiated Account Closure

Any user may close their account voluntarily. To do so, they must contact evo via live chat or email support. It is recommended to withdraw any balance before closing the account. Any active bonuses will be cancelled when the account is closed.

8 Responsible Gaming

evo believes that gaming should be an enjoyable activity. In line with our responsible gaming guidelines, we advise all members to play consciously and within set limits.

8.1 Protective Measures

• Users can set deposit limits, betting limits, and loss limits as they see fit.
• A cooling-off period option is available to temporarily pause an account for a set period of time if needed.
• Those experiencing problems with gaming can apply for permanent self-exclusion.

9 Privacy and Data Protection

The protection of users' personal information is of great importance to evo. Please read our Privacy Policy for details on how personal information is collected, stored, and used.

9.1 Data Use Policy

• Personal information provided at registration will be used solely for the purposes of service delivery, account verification, and customer support.
• Personal information is not sold to third parties.
• All financial transaction data is secured through SSL encryption.

9.2 Cookie Policy

evo uses cookies to improve the experience of visiting the website. By using the site, you are considered to have consented to the use of cookies.

10 Dispute Resolution

If any user is dissatisfied with a decision made by evo or has a dispute regarding any matter, an attempt will be made to resolve it through the following process.

10.1 Complaint Submission Process

• First, raise the matter with evo's 24/7 live chat support. The support team can assist in both Bengali and English.
• If the issue is not resolved via live chat, send a detailed complaint by email.
• When submitting a complaint, include your account ID, details of the relevant transaction, and any supporting evidence.

10.2 Finality of Decisions

If a dispute arises over the outcome of a game or bet due to a technical error, communication problem, or any other unforeseen circumstance, evo's server logs and data will be treated as the final evidence. evo's decisions regarding dispute resolution are final and binding.

11 Terms Changes

evo reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the website.

11.1 Notice of Changes

For significant changes, evo will endeavour to notify users in advance where possible. However, users are advised to visit this page regularly on their own initiative to stay informed about updated terms and conditions.

11.2 Use After Changes to Terms

Continuing to use the platform after changes have been made means agreeing to the new terms and conditions. If you do not agree to any change, you have the option to stop using the platform and withdraw your balance.

12 Contact

If you have any questions or comments about these terms and conditions, please contact the evo support team. We are available 24 hours a day, 7 days a week, in both Bengali and English.

12.1 Support Channels

•   Live Chat: Visit the site and get instant help through the chat button at the bottom right.
•   Email Support: [email protected]

To learn more about evo, visit our About Us page. For quick answers to common questions, visit the FAQ section.